NURSE CALL CENTER
CARDIOCOM’S TELEHEALTH NURSE EXPERTS CAN HELP YOU
ACHIEVE YOUR PROGRAM OUTCOME AND ROI GOALS
Whether you’re starting a new telehealth program, increasing the scope of your current program, or simply want an effective, low-cost telemonitoring alternative, our Integrated Nurse Services provide targeted, compassionate care that decreases hospitalizations and improves your patient’s quality of life. Cardiocom provides expert telehealth nurses that operate as a natural extension of your coordinated care program. We serve as an integrated care team and combine the strengths of your local field team with Cardiocom’s centralized call center expertise. The result is a highly effective, efficient, and scalable telehealth program. Cardiocom can serve as your back-office, integrate your care management protocols in our sophisticated call center software, and even warm transfer patients with specialized service needs to your team.
CARDIOCOM’S CLINICAL SERVICES:
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ENROLLMENT OUTREACH
A critical component of any successful telehealth program is the ability to clearly communicate the benefit ts to your patients and enroll them in your program. We accomplish this important job by relying on our decade of telehealth experience, proven enrollment processes, and our expert enrollment professionals.
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CLINICAL MANAGEMENT
Our Integrated Nurse Services team intervenes at the “teachable moment” to effectively communicate patient physiological, behavioral and adherence information to managing healthcare providers. We provide essential vital sign and symptom data to the patient’s physician that is used to make important care plan adjustments. We work as an extension of your team to communicate the recommended plan of care and ensure that interventions occur in a timely manner.
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SET-UP & ACTIVATION
Cardiocom’s telehealth monitoring system is the most intuitive and easiest-to-use in the world. Occasionally, however, patients require basic assistance, and our Enrollment and Activation Team is skilled at helping them set-up and use their home monitoring systems.
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TRUSTING RELATIONSHIPS
We follow a proven process to build strong primary nurse-to-patient relationships. Each Cardiocom Telehealth Nurse Specialist cares for a specific patient and that assignment remains consistent for their duration in the program. We take the time to learn about the whole patient and collaborate with you to provide guidance and health education that is personalized for each individual.
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PROGRAM SATISFACTION SURVEYS
To help determine care program effectiveness, along with physician and patient satisfaction, Cardiocom routinely administers surveys including KCQOL, SF-12 and NYHC. Cardiocom has the capacity to administer surveys, provide raw data results and provide outcomes at any frequency you desire.
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ADHERENCE
Cardiocom’s nurses are highly experienced in coaching patients on the importance of daily monitoring, and are equally skilled at encouraging daily use and care program compliance. Through adherence outreach calls we’re able to identify patients who might have additional health concerns and address them immediately so they remain engaged and active in your program.
